Wine Club FAQ

If you have any questions not answered below, please contact our Wine Club Manager at casee@rstuartandco.com or 503-472-6990.

Q: Can I switch to another Club?
A: Club Members may switch to another club if changes have been made prior to processing. Requests made outside of the processing deadline will be adjusted for the subsequent or upcoming collection. Please email casee@rstuartandco.com to request a change in membership.

Q: What if I need to take a break?
A: If you need to adjust your shipments, please email our Wine Club Manager. Please note, all orders for club shipments that have been processed are not able to be canceled or refunded (see terms and conditions).

Q: How do I cancel my membership?
A: All membership cancellation requests can be processed online through the member’s dashboard or can be sent to casee@rstuartandco.com in advance of processing. Classic, Red, and Reserve Club members understand their commitment is to purchase at least two consecutive shipments or otherwise incur a $100 early termination fee (see terms and conditions).

Q: How do I update my membership information and payment preferences?
A: To update your account, please log in to the member portal. Your login is the email associated with your membership. If you cannot remember your password, please use the reset function. If you still need assistance, contact casee@rstuartandco.com or 503-472-6990.

Q: How do I purchase wine online or purchase tickets for events?
A: Simply log in when placing an order, and all club membership discounts will automatically apply.

If you have any questions not answered below, please contact our Shipping Manager at karen@rstuartandco.com or 503-472-6990.

Q: What is the default shipping method?
A: All order shipping types will default to UPS ground, unless otherwise selected or requested.

Q: What if I miss the delivery of my order?
A: All sales are final. Once an order has shipped, R. Stuart & Co. Winery is no longer responsible for managing shipping or delivery changes. All orders must be managed by the purchaser through UPS MyChoice. If an order is returned to R. Stuart & Co. Winery, a $23 returned shipping and handling fee will be charged to the member’s card on file.

Q: Can orders be re-shipped if returned?
A: If the order is reshipped out or rerouted, an additional shipping fee of $23 will occur at the member’s expense.

Q: How do I manage my delivery?
A: All orders must be managed by the purchaser through UPS MyChoice for any shipping changes. 

Q: Which states Can R. Stuart & Co. Winery ship to?
A: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Washington DC, and Wisconsin.
• If the state is not listed, we do not currently hold a direct shipping license in the state and it is illegal for us to send wine to that state.

Q: How long does it take for an order to ship once completed?
A: Paid for orders will ship out within 2-3 business days upon purchase, weather permitting. Please keep in mind Saturday and Sundays do not count as business days for UPS ground.

Q: How long will it take for my order to be delivered?
A: West Coast: 2-3 days | Mid-West: 3-5 days | East Coast: 4-7 days

Q: Does someone 21+ be available to sign for the order?
A: Yes. By law, wine cannot be delivered without an adult signature of a person 21 years or older.

Q: What if I am concerned about temperatures?
A: Our winery team tracks the weather, in both transit and destination cities, to make sure it falls within an appropriate temperature range determined by our winemaker. As wine is a perishable product, our company cannot guarantee the condition of your wine being shipped during extreme temperatures, nor can we guarantee delivery dates and/or times. Should unforeseen delays occur, or missed delivery attempts, there is a higher risk of damage. In the event temperatures exceed or fall below our shipping guidelines, states may be placed on weather hold, and your order will be shipped, weather permitting. This allows us to protect the integrity of your wine to ensure damage does not occur during transit.

Q: What if I miss the first delivery of my shipment?
A: UPS attempts to deliver a package 3 times and will leave a note each time to give you an opportunity to call with any questions or change requests to your order. Please note, we cannot guarantee the condition of your wine if delivery is not successful on the first attempt.

Q: How much does it cost to ship?
A: Shipping cost will vary depending on location, and state tax amount. All of which will apply upon check out. Shipping costs are calculated by the weight of the package. We do not upcharge for shipping – what we charge is what UPS charges our company.

Q: How can I track my order?
A: A tracking number will be provided via email from both R. Stuart & Co. Winery and UPS. Order information will be available through your Club Member Dashboard. Please track all information through what you receive from UPS, as that is the most accurate. We cannot guarantee delivery times; it will vary depending on the shipping type and destination.

Redirecting Packages
• Should an order require a redirect to an alternate address, the purchaser may be responsible for applicable redirect charges. Per state compliance laws, wine shipments cannot be redirected across state lines, and must only be redirected within the same state. Additionally, redirecting packages is not guaranteed by our company nor the carrier. It is the customer’s responsibility to ensure a person 21 years or older will be available to accept delivery. Redirecting packages may result in a $23 fee, for all packages associated with your order.

Return to Sender Packages
• Carriers will make three attempts to deliver your order. If no action is made by the purchaser prior to the third attempt, and delivery is still unsuccessful, your order will be automatically returned. Returns may result in a $23 fee for all packages associated with your order, plus the standard shipping rate to reship your order.

Please take a moment to ensure you are up to date on your membership guidelines. We may change these terms and conditions at any time without notice at our sole discretion. As a member of the R. Stuart & Co. Wine Club, you are responsible for reviewing and complying with these guidelines. 

• I certify that I am 21 years of age or older.
  
• I understand that member benefits begin at the time of sign up.
  
• I understand it is my responsibility to notify R. Stuart & Co. Winery of any account updates.
  
• I understand if I select “Pick Up” and do not pick up my collection within 45 days after it is released, the collection will then need to be arranged for pick up with our Club Manager prior to visiting.
  
• I authorize R. Stuart & Co. Winery to charge my card on file in accordance with the club tier I have selected, including state taxes and/or shipping charges that may apply.
  
• I understand my commitment is to purchase at least two consecutive shipments or otherwise incur a $100 early termination fee.
  
• I understand there is no fee to switch clubs if changes have been made prior to processing. Requests made outside of the processing deadline will be adjusted for the subsequent or upcoming collection. 
• All membership cancellation requests must be handled through the customer dashboard or sent to casee@rstuartandco.com in advance of processing.
• All orders for club shipments that have been processed are not able to be canceled or refunded.